Before signing the delivery receipt, please check the package of your product for any damage or issues. If you notice any damage, missing items, or if the tape on the package is tampered with, do not sign any delivery document and request the courier to prepare a damage report, then return the package. Once this obligation is fulfilled, your replacement products will be promptly shipped to you.

Please note that if a damaged package is accepted or a claim is made about missing contents after accepting the delivery, we cannot be held responsible for any damage or missing items. Notify us of such issues as soon as possible in writing at Merkez Mah. Sıra Cevizler Cad. Ben Türk Apt. No:40/A, 34381 Şişli, Istanbul, or verbally via phone at +90 (536) 469 40 44, including your order reference number.

For all inquiries about your orders or for detailed product information, you can reach us from anywhere in Turkey at +90 (536) 469 40 44 or by filling out the contact form to request support.